Terms and Conditions

Effective Date: 8th September 2025

Welcome to Pretty Stitches & Apparel (“we”, “our”, “us”). These Terms and Conditions govern your use of our website www.prettstitches&apparel.com and any purchase of products through this website. By accessing or using our website, you agree to comply with these Terms. Please read them carefully before using our services.

1. Eligibility

By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

2. Products and Pricing

All products displayed on our website are subject to availability.

Prices are quoted in Kenya Shillings (KES) and are inclusive of applicable taxes, unless stated otherwise.

We reserve the right to change prices without prior notice.

3. Orders and Payments

Orders can be placed through our website by following the checkout process.

We accept payments via M-Pesa, credit/debit cards, and other methods indicated on our site.

By placing an order, you agree to provide accurate and complete payment information.

4. Shipping and Delivery

We deliver within Kenya. Estimated delivery timelines are provided during checkout but may vary.

Delivery fees may apply and will be displayed before payment.

We are not liable for delays caused by courier services or unforeseen circumstances.

5. Returns and Exchanges

We accept returns within 7 days of delivery if the product is unused, unwashed, and in its original packaging.

For hygiene reasons, certain items such as innerwear, earrings, and swimwear are non-returnable.

Refunds (where applicable) will be processed within 7 business days after approval.

6. Intellectual Property

All content on this website, including logos, images, and text, is the property of Pretty Stitches & Apparel and protected under Kenyan copyright laws.

You may not reproduce, distribute, or use any content without our written consent.

7. User Accounts

If you create an account, you are responsible for maintaining confidentiality of your login details.

We reserve the right to suspend or terminate accounts that violate these Terms.

8. Privacy Policy

We collect and process your personal data in accordance with the Kenya Data Protection Act, 2019.

Please review our Privacy Policy for more details on how we handle your information.

9. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Kenya. Any disputes shall be subject to the jurisdiction of Kenyan courts.

11. Changes to Terms

We may update these Terms at any time without prior notice. Continued use of our website after changes constitutes acceptance of the new Terms.

12. Contact Us

If you have any questions, please contact us at:

Email: opetuhannah254@gmail.com
Phone: +254700153959
Address: Komarock, near Kmall, Kangundo Road