Privacy Policy

Effective Date: 8th September 2025

Pretty Stitches & Apparel (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit www.prettystitchesandapparel.com
or use our services.

1. Information We Collect

We may collect the following types of personal information:

Personal Identification Information: Name, email address, phone number, billing and shipping address.

Payment Information: Mobile money details (e.g., M-Pesa), credit/debit card information (processed securely by our payment partners).

Account Information: Username, password (encrypted), and purchase history if you create an account.

Device and Technical Information: IP address, browser type, device type, and cookies.

Communication Data: Messages or feedback you send to us via email, live chat, or social media.

2. How We Use Your Information

We use your personal information for the following purposes:

To process and deliver orders placed on our website.

To communicate with you about your orders, promotions, and updates.

To improve our website, user experience, and services.

To comply with legal obligations under Kenyan law.

For marketing purposes (only if you have consented).

3. Legal Basis for Processing

We process your personal data based on:

Your consent (for marketing and promotional communications).

Performance of a contract (to fulfill your order).

Legal obligations (tax, fraud prevention, etc.).

Legitimate interests (improving our services and website).

4. Sharing of Information

We do not sell your personal information. However, we may share it with:

Service Providers: Delivery companies, payment processors, IT service providers.

Legal Authorities: When required by law or to enforce our Terms & Conditions.

Third-Party Marketing Partners: Only with your explicit consent.

5. Cookies and Tracking

We use cookies and similar technologies to:

Improve website functionality.

Remember your preferences.

Analyze site traffic and usage.

You can disable cookies in your browser settings, but some features of our website may not work properly.

6. Data Retention

We retain your personal data only as long as necessary for:

Fulfilling the purposes outlined in this policy.

Complying with legal and tax requirements.

Resolving disputes and enforcing agreements.

7. Your Rights Under the Kenya Data Protection Act

As a data subject, you have the right to:

Access your personal data.

Correct or update your personal information.

Withdraw consent for marketing at any time.

Request deletion of your data (subject to legal requirements).

Object to processing under certain conditions.

To exercise your rights, contact us at privacy@prettystitchesandapparel.com
.

8. Data Security

We implement reasonable technical and organizational measures to protect your data against:

Unauthorized access.

Loss or misuse.

Alteration or disclosure.

However, no method of transmission over the internet is 100% secure.

9. International Data Transfers

If we transfer data outside Kenya, we will ensure adequate protection in compliance with the Kenya Data Protection Act, 2019.

10. Children’s Privacy

Our website is not intended for children under 18 years old. We do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this policy from time to time. The updated version will be posted on our website with the “Effective Date” above.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Pretty Stitches & Apparel
Website: www.prettystitchesandapparel.com

Email: info@prettystitchesandapparel.com

Phone: +254700153959
Address: Komarock, near Kmall, Kangundo Road